Wedding Flowers Terms & Conditions
To book your wedding flowers we ask for a £50 booking fee. This booking fee is non-refundable and is deducted from your final wedding flowers invoice. Once the booking fee has been received, your event is booked with us. Prices and dates are secure unless stated otherwise.
Quotation & Payment
A quotation for the cost of your wedding flowers will be sent to you after your free consultation. Quotes are valid for 30 days. You are free to make changes to your order up until 30 days before the wedding day. You will receive a final invoice approximately 30 days before your wedding. Payment is accepted by cheque, cash or bank transfer. Payment in full is required at least 14 days before your wedding day. If payment is not received, flowers will not be ordered.
In the unfortunate event of cancellation, the booking fee cannot be refunded. Complete cancellation of the wedding must be advised in writing. In the unlikely event that I have to cancel for unavoidable circumstances, for example in the event of fire, natural disaster, death, serious family illness or tragedy all money paid by the client will be repaid. The company are only responsible for refunding moneys paid, and not anything to do with any other costs incurred by the inconvenience. All reasonable efforts will be made by my company to find a replacement florist option to be paid for by the client. If we have to take the decision to cancel due to slander, abusive conduct etc, all moneys paid are forfeit and there is no right to any refund.
There are no refunds for cancellations of individual items after the final balance has been paid, unless by the agreement of both parties. Cancellations made less than two weeks before the wedding date may forfeit full payment if Wildflower & Rose has ordered flowers and the order cannot be cancelled.
Corona Virus Cancellation
I value the health and welfare of my clients and this is my policy regarding a cancellation due to Corona Virus. If the cancellation is prior to ordering your wedding flowers, I will be happy to use your booking fee for a future date. If your flowers have been ordered, received, processed and/or designed, you will be financially responsible for the flowers and all labour provided. The remaining balance can be applied to a future date. At no point can Wildflower & Rose refund any or all of the payment received.
Availability of Flowers
We do not guarantee specific stem types. We will work with your wish lists and if available we will include your specified flowers/foliages. However, if they are unavailable or of poor quality, we will use suitable alternatives which match closest to your requirements. All fresh flowers are subject to availability and undergo stringent quality checks.
Hire of vases, china, candelabras etc.
Charges will be made for any damage to glassware/china etc. Replacement of goods is charged at the current purchase price. It is the responsibility of the hirer to reclaim any of these costs from the venue if the venue was at fault. Equipment hired remain the property of Wildflower & Rose at all times.
Use of magnets
You may be asked if you would prefer magnets instead of pins to attach corsages onto clothes. Please ensure that guests wearing these do not have a pacemaker fitted. A magnet may stop the pacemaker from working properly. Wildflower & Rose accept no responsibility for any resulting health issue which may arise from magnets and pacemakers or ICDs.
Wildflower & Rose reserve the right to take photographs of flowers and the setting prior to the event which may be used for promotional purposes.
Wildflower & Rose accept no liability for injury, loss or damage to the hirer or any third party with regard to any equipment hired for use at the event.
It is up to the Client to provide correct locations for deliveries. We shall not take responsibility for lateness caused by an incorrect address.
Complaints Any complaints must be made within 24 hours along with photographic evidence. No responsibility can be taken with regards to poor condition once flowers have been approved.
Terms and Conditions may be updated at any time. By paying you booking fee, you are agreeing to any changes that are made. These will always be minor changes to wording only. Any major changes will be presented to you via email.
(You can then complete the PDF form and return it to us)